Job: 1. Search for a VyOS administrator, 2. Contact him, 3. Call him to help, 4. Make a deal.
Pain: 1. Don't know where to find, 2. Administrator might be not available at this moment, 3. Don't know who is better between N persons, 4. Scary to cooperate with a single person.
Gain: 1. Administrator is found, 2. Contacted with the VyOS Administrator, 3. Issue is resolved, 4. VyOS provider company is found
Products & services:1. Database with VyOS administrators, 2. Contact him via service by call or a private message, 4. Negotiation throughout the service messaging with sign "Approved".
Pain reliever: 1. Service with a base of all of VyOS administrators, so client knows where to search, 2. Working hours badge in the UI 24/7, 8/7 can help you to know who is available, 3. Rating stars helps you to make the right choice, 4. Client can see is it Personal account or a Company .
Gain creators: 1.We gather VyOS administrators in one network, so it's easy to find the right specialist, 2. In ProNet client can easily find and contact the administrator by private message or by phone, 3. There are a lot of engineers are available, client can filter it by region, city, rating, type or working hours and fix his issue, 4. There are Companies are available at the ProNet, so client can make a deal with them.
VyOS — a virtual router.
ProNet — web-service, portal with a base of individual engineers and companies.
Individual — is a single person service provider.
Company — consists of more than one VyOS engineer.
Partner — is an engineer of the service.
Roles — granted permissions.Registered, Pro, Master — different roles of partners.
User story1:As a client, I want to see the rating of an engineer, so that I can pick the best one.
- mandatory function of rating system for engineers
- only logged in client is able to evaluate the engineer's work
- show rating from 1 to 5 points on the engineer's card
- show the quantity of those who rated
User story2:As a client, I want to filter the engineers by theirs rating, so that I can pick the best engineer faster.
- provide facets with a rating of satisfaction
User story3:As a client, I want to find the service supplier who is available 24/7, so that I can get help immediately.
Acceptance criteria:- provide facets with work hours
- add a mandatory field "working hours" in a registration form
- add "working hours" to the short card with the information about the VyOS service supplier
- add "working hours" to the extended card with the information about the VyOS service supplier